Terms and Conditions for Restaurateurs on RezerwujeStolik.pl

General Provisions

1. These terms define the conditions of using the RezerwujeStolik.pl website (hereinafter referred to as the "Service"), offering a web application for booking tables in a restaurant or other resources and services offered by Users (hereinafter referred to as "Restaurateurs") to Customers (hereinafter referred to as "Consumers" or "Clients").
2. The use of the Service is an electronic service in accordance with the Act of July 18, 2002, on the provision of electronic services (Journal of Laws 2002, No. 144, item 1204, as amended).
3. The Service is operated by DITEMS JOANNA DĄBROWSKA, with its registered office at 02-495 Warsaw, ul. Siłaczki 3/9, unit 110, hereinafter referred to as the "Service Provider."
4. Using the Service constitutes acceptance of these terms.

Electronic Services in the Online Platform

1. The services provided on the platform consist of presenting and offering customers and potential customers the ability to reserve a table or other specified resource at the Restaurateur's venue, and enabling direct contact between customers and potential customers with the Restaurateur.
2. To use the Service, registration of an account on the website https://rezerwujestolik.pl/ is required.
3. The Service Provider reserves the right to introduce additional functionalities and change the way existing functionalities are delivered.

Liability

1. The Service Provider is not responsible for any changes in the Restaurateur's offer or for the failure to complete the reservation by the Restaurateur.
2. The Service Provider reserves the right to service interruptions due to failures, outages on the part of telecommunications service operators, or technical maintenance of equipment and software. For such interruptions, the Restaurateur has no claims.
3. The Service Provider's liability for warranty claims or defects is limited to the amount paid by the Restaurateur for the use of the service in the month the claim/defect was reported.
4. The Service Provider is not liable to third parties for any damages resulting from the use of the Service, especially for failure to submit a reservation, rejected reservations, or changes in reservation dates.

Data Protection

1. Restaurateurs' personal data is processed in accordance with applicable laws and the Privacy Policy available on the Service's website. The Service Provider is the data controller for Restaurateurs' personal data.
2. A Restaurateur who allows reservations (and thus requires personal data from Consumers) entrusts the Service Provider with the personal data of their consumers for the purpose of providing the service. In this case, the Service Provider is not the data controller but rather a processor entrusted with the processing of personal data for a specific purpose.
3. After registering a main account, a Restaurateur can create so-called employee accounts to manage reservations and assign staff to specific restaurants. Creating additional employee accounts is optional but recommended for managing large restaurant networks or multi-brands. When creating employee accounts, the Restaurateur becomes responsible for their staff's actions and the personal data of those employees.
4. Consumers', Restaurateurs', and employees' personal data is not shared with any third parties, but it may be entrusted to other service providers to fulfill the service, such as hosting or telecommunications companies.
5. The Privacy Policy, available at https://rezerwujestolik.pl/privacy-policy, provides full information about data processing, security mechanisms, and technologies used for data protection.
6. The Service bears no responsibility for Restaurateurs or their staff sharing personal data received during the reservation process, as this data is considered transferred directly to the Restaurateur.
7. If the Service detects actions that suggest malicious intent by the Restaurateur or their staff, the Restaurateur's account may be suspended without prior notice.

Fees

1. Use of the Service is paid, and the prices are public. Detailed payment terms are in accordance with the current price list published on the Service's website at https://rezerwujestolik.pl/.
2. In the case of multi-brands or restaurant chains, additional discounts may be applied, as agreed with a sales representative.
3. A trial period of up to 30 days is free of charge. During the trial, the Restaurateur and their consumers have access to the full functionality of the Service.
4. The service is subscription-based, with a minimum paid usage period of 1 month.
5. The service fee is charged on the last day of each month. The fee is payable regardless of the number of completed reservations.
6. The Restaurateur is obligated to pay for the service on time, under penalty of service suspension starting the first day after the payment due date indicated on the VAT invoice.
7. A VAT invoice for the service will be automatically issued on the last day of the month and sent to the main account's email address.
8. Additional work commissioned by the Restaurateur will be billed according to the hourly rate for programming or implementation work specified in the price list and invoiced as a separate item on the monthly subscription VAT invoice.
9. By accepting these terms, the Restaurateur agrees to receive VAT invoices electronically.
10. By accepting these terms, the Restaurateur agrees to timely payments for the service as indicated on the VAT invoice.
11. Changes to the price list will be published at least 30 days in advance. Failure to accept the new price list will result in the discontinuation of Service use without incurring additional costs.

Additional Work

1. Additional work can be commissioned directly via email or phone using the contact details provided on the website https://rezerwujestolik.pl. The Restaurateur will always be informed of any costs that will be added to the monthly subscription invoice.
2. Activating existing services, such as printing reservations or synchronizing with the Restaurateur's database, is not considered additional work and does not incur extra charges, as it contributes to the "Mutual Success."
3. Additional new functionalities may be treated as "Mutual Success" and provided free of charge, provided the Service can enable such functionality for other Restaurateurs, considering it an investment in the development of the program, and as long as the functionality is not specific to a particular restaurant.
4. Additional functionalities specific to a Restaurateur are treated as paid additional work.

Reserve with Google Service

1. A Restaurateur using the integration with the Reserve with Google service agrees to comply with all conditions and guidelines set by Google.
2. The Restaurateur is responsible for correctly indicating the location of their restaurant on Google Maps in the RezerwujeStolik.pl reservation management panel if they wish to use the Reserve with Google service.
3. The Restaurateur agrees to share table availability data and additional information required by the Reserve with Google service to complete reservations.
4. The Restaurateur agrees to comply with applicable data protection laws, including GDPR (General Data Protection Regulation), in processing personal data of customers using the reservation service.
5. Personal data processed as part of the Reserve with Google integration will be transferred in accordance with Google's privacy policy and legal regulations.
6. RezerwujeStolik.pl is not responsible for any errors, data loss, delays, or other issues resulting from the integration with the Reserve with Google service.
7. RezerwujeStolik.pl reserves the right to change the integration terms or terminate the collaboration with the Reserve with Google service at any time, with adequate notice to Restaurateurs.
8. The Restaurateur has the right to opt out of the Reserve with Google integration at any time by notifying RezerwujeStolik.pl in writing or electronically.

Amendments to the Terms and Conditions

1. The Service Provider reserves the right to amend these terms at any time, provided that all Restaurateurs will be notified at least 14 days in advance by email or publication on the website. The changes will take effect no sooner than 14 days after their announcement.
2. The Restaurateur has the right to refuse to accept the new terms within 14 days of notification. Failure to notify the refusal of changes is considered acceptance.

Final Provisions

1. In matters not covered by these terms, the provisions of Polish law, in particular the Civil Code, the Act on Consumer Rights, and the Act on the Protection of Personal Data, apply.
2. All disputes arising from these terms will be resolved by a competent Polish court.

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